 | | Abstract | "Capturing Enterprise Expertise: Key Deployment Strategies and Next Generation Software" provides a roadmap and key strategies for the deployment of Expertise Software systems, as well as delineating the major players in the marketspace and where the technology is heading, allowing technology executives to make informed decisions about this key technology in any knowledge capture and management effort.
Expertise software is rapidly changing from being merely an innovative technology to being a mandatory part of the enterprise knowledge management toolkit. It captures and leverages the knowledge stored in the minds of groups of individuals, such as employees, business partners, and customers, in a way that databases and other standard knowledge repositories cannot, routing questions to the appropriate expert, and then archiving these responses for future use.
Basex analysts have identified the following trends in this report:
-- IMPROVING THE BOTTOM LINE: Expertise software creates a
friction-free knowledge management environment, fully
integrating into the end user's daily routine to ensure it is
always used where appropriate, thus greatly increasing the
efficiency of an enterprise.
-- WHAT THE CIO NEEDS TO KNOW: The major players in the space
have a wide diversity of functions and features. The report's
Summary Chart lines them up side-by-side, complete with
ratings. The leaders in the space are Kamoon, Lotus, Sopheon
and Clerity. All four companies scored 4.0 or higher out of a
possible 5.0.
-- AN EYE TO THE NEXT FEATURE SET: Leading Expertise software
packages are moving to contain much more flexible and
non-technical-user customizable business intelligence rules
that allow each inquiry to be routed appropriately according
to many more factors than are available today. Technology
executives need to be on the lookout for packages that are
releasing such advanced functionality in the near future.
This report is a must-read for technical, financial and business decisionmakers looking to increase the efficiency of their company through the capture and management of in-house expertise.
. |